spermidineLIFE® Return Policy
We have a 30-day return policy for orders placed through our website, which means you have 30 days after receiving your item to request a return.
For orders placed through Amazon click here.
To be eligible for a return through our website, your package must be:
1) in the same condition that you received it,
2) unused (all capsules present),
3) with labels, and
4) in its original packaging.
You will also need the receipt or proof of purchase.
You must request a return by emailing us at [email protected]. In this email please include:
- Your order number
- A brief description of the issue with your item
- Photo or video of any damage
- Specify whether you want a refund or a replacement bottle(s)
If your return is accepted, we’ll send you a notification email notifying you of your refund or replacement bottle shipment. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
We will notify you once we have received and inspected your return and if your refund was approved. If approved, you will be automatically refunded on your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund and that we do not have control over this process.
If you purchased on Amazon you will have to issue a refund through your Amazon account. To do so:
1) Log into your Amazon account,
2) Select orders,
3) Find the order you would like to return,
4) Select "Return or Replace"
If you are having trouble please visit the Amazon help center for more information here.
We're here to help answer any questions you may have. Our customer service contact information is below.
Phone Number: (800) 876-9183
Email: [email protected]
Chat: Please see the icon on the bottom right of your screen.
If you are looking for more general information, we invite you to read through our FAQ section.