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Order, Fulfillment, & Business Questions

If you're having trouble finding the answer to a particular question, we're here to help. Please locate the chat icon on the bottom right of your screen, send us a message and we'll respond as soon as we can.

Questions addressed in this section (links):

When is the optimal time for taking spermidineLIFE®?

Longevity Labs was founded by a private initiative of motivated scientists, researchers and business people, whose goal was/is to make the results of spermidine research available to the general public. At this time, we are a privately-owned and operated entity with no ties to major pharmaceutical companies.

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Can spermidineLIFE® raw material be produced by cosmetic companies with a private label?

Unfortunately, the owners of SpermidineLIFE® have decided not to sell the raw material of SpermidineLIFE® to external companies. That means our raw wheat-germ extract is not available for private label applications at the moment. This applies to both the nutritional supplement sector and the cosmetic sector. This could change in the future, but for the time being, our raw material is not available for wholesale purposes.

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Is the raw material available for purchase?

We have decided to not sell the raw material to external companies for now. It is also not available for private label applications. This can change in the future, but as it stands, our raw materials are not for sale.

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My delivery is late. Can you tell me the current status of the delivery, or when the package will arrive at my address?

Of course, please use the chat icon on the bottom right of your screen or email: contactus@spermidinelife.com

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Do you send sample packages?

Unfortunately, we do not offer product samples as it can take up to 90 days to see the benefits of spermidine supplementation.

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How do I cancel my subscription?

To cancel your subscription, please contact us at contact@spermidinelife.com. You may cancel at any time prior to shipping of your monthly subscription. If you cancel after shipping, your subscription will be cancelled for the following months.

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How do I place a hold on my subscription?

To place a hold on your subscription, please contact us at contact@spermidinelife.com. You may place a hold at any time prior to shipping of your monthly subscription. If you place a hold after shipping, your subscription will be held for the following months.

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Do I need to sign up for a subscription plan?

No, you do not need to sign up for a subscription plan. spermidineLIFE is offered as a monthly subscription or for one-time purchases for one or more packages.

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What if I go on vacation or need to freeze my subscription?

To place a hold on your subscription, please contact us at contact@spermidinelife.com. You may place a hold at any time prior to shipping of your monthly subscription. If you place a hold after shipping, your subscription will be held for the following months.

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Can I select a specific date on which I will be charged each month?

Your subscription will be automatically charged on a monthly spermidineLIFE between 25 and 30 days after the day of first purchase. For any billing issues or requests, please contact us at contact@spermidinelife.com.

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